Safety & Peace of Mind
Are your cleaning solutions safe for pets and children?
Yes. We use professional-grade products selected for both effectiveness and safety. Once surfaces are dry, they are safe for normal household activity. We're always happy to discuss any sensitivities or concerns ahead of time.
Will my plants and landscaping be safe during exterior cleaning?
Absolutely. We pre-wet surrounding vegetation, use controlled application methods, and thoroughly rinse plants after cleaning. Protecting your landscaping is a standard part of our process on every job across North Texas.
Do I need to leave the house during service?
In most cases, no. Many of our customers throughout Wichita Falls, Bowie, and surrounding areas remain home while we work. For certain services, we may recommend limiting traffic in work areas while surfaces dry or cure.
Will there be any strong odors?
Our products are generally low-odor once dry. Any mild scent typically dissipates quickly with normal ventilation.
Are you insured?
Yes. Clean Freak carries commercial insurance for your protection and peace of mind on every job we perform in Montague County and across North Texas.
Scheduling & What to Expect
Do I need to be home for service?
Not always. As long as we have access and clear instructions, we can complete most services while you're away — whether you're in Decatur, Gainesville, Alvord, or anywhere else in our service area.
How long will my appointment take?
Timing varies depending on the size and condition of the project. We will provide a time range before starting so you can plan accordingly.
Will I receive an arrival window?
Yes. We provide scheduling windows and communicate promptly if anything changes.
What happens if weather affects my appointment?
If conditions are not suitable for safe or effective cleaning, we will proactively reschedule to ensure the best possible results.
Preparing for Your Service:
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Remove large or fragile items from work areas
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Provide clear access to surfaces being cleaned
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Ensure clear access to a functional exterior water faucet
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Secure pets if needed
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Communicate any specific concerns in advance
Carpet & Interior Cleaning
What is hot water extraction and why do you use it?
Hot water extraction — often called carpet steam cleaning — is widely considered the most effective deep-cleaning method available. It uses heated water and powerful extraction to remove soil, allergens, and residues from deep within carpet fibers. It's the preferred method used by professional carpet cleaners throughout Wichita Falls, Bowie, and North Texas, and it's what we use on every carpet cleaning job.
How long does carpet take to dry?
Typical drying time is 4–8 hours depending on airflow, humidity, and carpet type. North Texas humidity can be a factor — increasing air circulation with fans or open windows will speed the process.
Can I walk on the carpet after cleaning?
Yes, with clean socks or indoor footwear. We recommend minimizing traffic until the carpet is fully dry.
Will cleaning remove all stains?
Most stains can be significantly improved or fully removed, but results depend on the type of stain, how long it has been present, and any prior treatments. We always aim for the best possible outcome and will give you an honest assessment before we begin.
Do you move furniture?
We can move a reasonable amount of light furniture as needed. We recommend removing large or fragile items beforehand.
Hard Surface & Specialty Services
What are the benefits of grout color sealing?
Grout color sealing restores a uniform appearance, protects against staining, and makes routine cleaning much easier. It also helps extend the life of your grout by sealing pores against moisture and contaminants — particularly useful in high-humidity North Texas homes.
Can you clean luxury vinyl plank (LVP) flooring?
Yes. We use methods specifically designed for LVP that safely remove embedded soil without damaging the wear layer or leaving residue.
Exterior Cleaning Methods
What is soft washing and when is it used?
Soft washing uses low pressure combined with specialized cleaning solutions to safely remove algae, mold, and organic buildup from delicate surfaces like siding, limestone, brick, and other exterior materials. It's the method we use for house washing and roof cleaning throughout Montague County and North Texas — it cleans thoroughly without the risk of damage associated with high pressure.
Will pressure washing damage my home?
We select cleaning methods based on the surface being cleaned. When pressure is used, it is carefully controlled and appropriate for the material. We never use high pressure on surfaces that require soft washing.
How long will exterior cleaning results last?
Results vary depending on environmental conditions. In the North Texas climate, most exterior surfaces remain clean for at least one year following a professional soft wash or pressure washing service.
Wood Restoration
What is wood brightening and why is it important?
Wood brightening neutralizes cleaning agents and restores the natural color of wood after cleaning. It dramatically enhances appearance and properly prepares surfaces like fences and decks for sealing or staining — a step many cleaning companies skip but one we consider essential.
Can you restore gray or weathered wood?
In most cases, yes. Proper cleaning and brightening will dramatically improve the appearance of aged and weathered wood on decks, fences, and other outdoor structures throughout North Texas.
Results & Guarantees
What kind of results should I expect?
Our customers throughout Wichita Falls, Bowie, Decatur, and Montague County experience a dramatic improvement in appearance and cleanliness. While some permanent staining or wear may remain, we're upfront about expectations before we begin and we strive to exceed them on every job.
Do you guarantee your work?
Yes. We stand behind every job we perform. If you're not satisfied with the results, contact us within 48 hours and we'll make it right — no hassle, no runaround.
Pricing & Payment
How is pricing determined?
Pricing is based on factors such as square footage, surface condition, accessibility, and scope of work. We provide clear, transparent estimates before beginning — no surprises.
When is payment due?
Payment is typically due upon completion unless other arrangements have been made in advance.
What forms of payment do you accept?
We accept cash, check, and most common electronic payment methods for your convenience.
Maintenance Plans to Protect Your Investment
Regular professional maintenance helps preserve results, prevent buildup, and extend the life of surfaces throughout your home. Clean Freak offers flexible maintenance plans for homeowners and businesses across Wichita Falls, Bowie, Alvord, Nocona, Gainesville, Decatur, and surrounding North Texas communities.
Benefits of a Clean Freak maintenance plan include:
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Priority scheduling
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Consistent appearance year-round
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Reduced long-term wear and staining
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Easier upkeep between visits
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Cost savings over time
Typical maintenance services may include:
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1–2 carpet steam cleaning extractions per year
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1 exterior soft wash or pressure washing service per year
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1 tile and grout deep clean per year
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Seasonal gutter cleaning 1–2 times per year
We're happy to recommend a schedule tailored to your home and the North Texas environment.
Tips for Maintaining Results Between Professional Cleanings
Carpets & Rugs
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Vacuum regularly to remove abrasive soil
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Blot spills promptly — never scrub
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Use entry mats to reduce tracked-in dirt
Hard Floors & LVP
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Use a pH-neutral cleaner
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Avoid excessive water or harsh chemicals
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Wipe spills quickly to prevent residue buildup
Tile & Grout
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Clean routinely with gentle, non-acidic products
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Use a hard floor vacuum instead of sweeping
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Avoid acidic cleaners that can degrade grout over time
Exterior Surfaces
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Rinse pollen and dust periodically with a garden hose
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Trim vegetation away from siding and rooflines to reduce moisture and organic buildup
Wood Decks & Fences
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Remove leaves and debris regularly
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Rinse occasionally to slow weathering and surface staining
After Your Service
How can I maintain results longer?
Following the maintenance tips above and scheduling periodic professional cleaning will help extend your results significantly. We serve customers throughout North Texas on a recurring basis and can help set up reminders for your next service.
Who should I contact if I have questions after the job?
Contact us directly — by phone, email, or through our website. We're based in Montague County and here to help long after the job is done.